► Can I pay by Check, Money Order or Cashiers Check?
► Can I pay using PayPal?
► Do you combine shipping?
► What are your payment options for international orders?
► What happens after I have paid for my item?
► What shipping methods do you have available?
► When can I expect my order to arrive?
► Do I have to pay sales tax?
► Do you allow local pickup at your location?
► I still have a question. How can someone assist me?
► What is your return policy?
► Do you charge restocking fees?
Can I pay by Check, Money Order or Cashiers Check?
No, only Paypal. Ebay has recently changed their policies..
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Can I pay using PayPal?
Yes, We accept PayPal.
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Do you combine shipping?
Yes, please contact us for quotes.
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Do you ship internationally?
Yes, we ship Worldwide. Please contact us for a shipping quote. If shipping is going out of the states the customer is responsible for any tax or duty fees Case 123 does not have control nor does it collect any fees. Please check with your customs office for fees.
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What happens after I have paid for my item?
Orders are processed each day Monday thru Friday. Orders are shipped within 24-48 hours after submitted.
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What shipping methods do you have available?
We use several freight carriers depending on your location and the product being shipped. For all small packages, we use UPS and USPS.
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When can I expect my order to arrive?
When will you receive your order? Please read the information below. It is important that you understand how we process orders. We appreciate your order and want you to have an accurate level of expectation with respect to delivery of your order. To determine the date we'll ship your order, allow 2 to 3 business days for order processing, packing and labeling. Then add the transit time as shown in the chart below for the shipping method you selected at checkout. For example, UPS Next Day Air will get your package to you the day after the processing is complete. Orders with express shipping options (Next Day Air, 2nd Day Air and 3 Day Select) still require 2 to 3 business days for order processing. Selecting 2nd Day Air does not mean you will receive your order in two days. Still have a question?
Shipping Time in Transit |
| UPS Ground (Transit time is based on your zip code) |
1-6 business days |
| UPS 3 Day Select |
3 business days |
| UPS 2nd Day Air |
2 business days |
| Next Day Air Saver (Delivery by close of business next business day.) |
1 business day |
| Next Day Air (This is not available in all areas. Consult UPS to verify.) |
10:00am Next Business Day. |
| USPS First Class Mail |
7-14 business days |
| USPS Priority Mail |
5-7 business days |
| USPS Express Mail (Not available in all areas. Consult USPS to verify.) |
1 business day |
| USPS Priority Mail International |
10-14 business days |
| USPS Express Mail International |
5-10 business days |
UPS Ground Time in Transit Map We do ship internationally. Please add your desired items to the shopping cart to see international shipping options.
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How much are the shipping fees?
Shipping rates vary. Please contact us with shipping questions
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Do I have to pay sales tax?
All PA Customers must add sales tax to their orders.
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Do you allow local pickup at your location?
Yes, local pick up is available.Contact us to make arrangements.
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We will be more than happy to help you if you have any questions contact us We are always happy to hear from our loyal customers
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What is the return policy?
Patriot Surplus wants you to be completely happy with your purchase. If the item you receive does not meet your expectations, we are happy to exchange it or offer a refund for the purchase amount less shipping fees. In order to accept a return, the items being returned must be new, unworn, returned with all boxes, packing materials and tags intact. Boots worn outside can not be returned. There can be no soiling, sand, or scuff marks on the boot or it can not be restocked. Returns must be received within 30 days of the delivery date. Shipping fees are never refundable. Any Danner, LaCrosse or Belleville boots returned with no exchange will be charged a 15% restocking fee which is deducted from your refund.
You must obtain a return authorization number from our customer service department prior to sending your item back to us. Please note any size change requests if you are seeking an exchange. If you need a larger or smaller size, please state the exact size needed. We will issue you a return authorization number and give you return instructions. Some items such as boots are shipped direct from the manufacturer and will have different return addresses than items shipped from our central Pennsylvania warehouse. Please do not return items without a valid Return Authorization.
The item must be returned within 30 days via a trackable shipping service to be eligible for return. If the item is returned damaged, the item will not be eligible for exchange or refund of the purchase amount. Items returned beyond the 30 day limit can not be refunded. Thank you for your business. We appreciate it!
Do you charge restocking fees?
Restocking fees may apply. If there are any items missing, replacement fees will apply. |
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