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| FREQUENTLY ASKED QUESTIONS |
► Can I pay by Check, Money Order or Cashiers Check?
► Can I pay using PayPal?
► Do you combine shipping?
► What are your payment options for international orders?
► What happens after I have paid for my item?
► What shipping methods do you have available?
► When can I expect my order to arrive?
► Do I have to pay sales tax?
► Do you allow local pickup at your location?
► I still have a question. How can someone assist me?
► What is your return policy?
► Do you charge restocking fees?
Can I pay by Check, Money Order or Cashiers Check?
No, ony paypal. Ebay has rescently changed their policies..
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Can I pay using PayPal?
Yes, We accept PayPal.
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Do you combine shipping?
Yes, please contact us at sfv2339@aol.com for quotes.
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Do you ship internationally?
Yes, we ship Worldwide. Please contact us for a shipping quote. If shipping is going out of the states the customer is responsible for any tax or duty fees A-Best-Kept-Secret does not have control nor does it collect any fees. Please check with your customs office for fees.
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What happens after I have paid for my item?
Orders are processed each day Monday thru Friday. Orders are shipped within 24-48 hours after submitted.
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What shipping methods do you have available?
We use several freight carriers depending on your location and the product being shipped. For all small packages, we us UPS, FEDEX and USPS.
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When can I expect my order to arrive?
After your order has been processed and shipped, arrival time usually takes 1-30 days depending on your order and location. We will call you with tracking and estimated time of arrival information.
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How much are the shipping fees?
Shipping rates vary. Please contact us with shipping questions via telephone. or email at sfv2339@aol.com
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Do I have to pay sales tax?
All Customers must add sales tax to their orders.
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Do you allow local pickup at your location?
Yes, local pick up is available. Please call or email us at sfv2339@aol.com to make arrangments.
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I still have a question. How can someone assist me?
If you have any additional questions or comments please don't hesitate to contact us. We try to answer all e-mails within 24-48 hours. You may also email us at sfv2339@aol.com or call us at 818 421 6642.
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What is the return policy?
We offer a 7 day satisfaction guarantee, simply return the item and we will refund your cost- minus shipping and handling. Please obtain an RMA number (Return Merchandise Authorization) from one of our customer service associates before placing a return. Returns can take 24-48 hours to process and up to 7 days to refund.
Do you charge restocking fees?
Restocking fees may apply. If there are any items missing, replacement fees will apply.
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LISTINGS WILL SHOW HERE WHEN INSTALLED ON EBAY
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fEEDBACK WILL SHOW HERE WHEN INSTALLED ON EBAY
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